General matters, support questions, feedback and partnership inquiries:
We usually reply within 1–3 working days.
Postal address
The Play Loungz
Hermiankatu 1
33720 Tampere
Finland
Things we cannot help with
- Redeeming credits or winnings for money: virtual credits have no monetary value and cannot be redeemed.
- Transferring accounts to another service: your account is local to this browser.
- Guaranteeing a game result: all outcomes are entirely random — we teach why.
Learning and responsibility
If you are concerned about your playing habits, please read our responsible play page. Even though the service does not use real money, casino-style games can still become a habit.